Customer's satisfaction is our number one priority! Any comments, suggestions or questions are welcome as we aim to provide our clients with the best products and services. We are committed to providing an unrivalled level of after-sales support and customer service. We make it a point to deal with your concerns within 24 hours (services during weekends or some holidays are limited).
Sales Team: email@example.com
Technical support: firstname.lastname@example.org
General Frequently Asked Questions
This FAQ includes general questions about the company, website, shopping cart, and customer support.
Q: How to purchase your product and how long will I receive the license code after I complete the purchase?
A: Find the product you need on our website. Click Buy Now button and finish your order - Normally you will receive the license code by Email immediately after your successful purchase. However, sometimes you didn't get it for some reasons (for the details, please see below).
Note: Please provide valid Email address when you fill the order form.
Please keep registration information of the software you received well for further use.
Q. Is your online order form secure?
A: Yes, it is 100% secure. Our secure server at Plimus.com, is an veteran ecommerce company. If you have concerns about purchasing online, please take a read about security measurestaken to protect your credit card information.
Q. What payment options are available?
Q: Online purchase our softwares via Plimus is easy.
- Credit Cards via Secure Online Ordering –(Recommended) Instant Delivery!
- UK cheque, US check, Post cheque.
- Bank wire / International Money Order.
Q. If I previously purchased a product, do I have to pay again to get the latest version?
A: Upgrades for our shareware products are always free for registered users. Please keep you eyes on our site to get upgrade info. Please download the update version by yourself, and you can register it using the same license code.
Each licence includes unlimited updates and no time limitations. Don't need to pay again to get the latest version!
Q. I lost my license code, would you please send me again?
A: Sure. Please write to us at email@example.com. But you'd better provide your Order ID or some info in your order (such as the Email you used to order) so that we can find your info in our database.
Q. Do I need to re-register after I re-install the software?
A: Yes. You need to re-register after you re-install the software.
Q. My license key doesn't work. Help!
A: Please note that you have to enter the user name and serial number exactly as given in your license message, with the same spacing and case. If it doesn't work, please send email to our Support Team firstname.lastname@example.org to get assistance. We will find your order information, check user name and serial number exactly and send your registration information to you soon.
Q. What is your return/refund policy?
A: Your satisfaction is guaranteed. If you are not satisfied for any reason, contact us within 30 days of your purchase to let us know. We'll issue a full refund to the credit card or PayPal account used for the purchase.
Q: I'm having a problem that's not covered in the product's FAQ or webpage. What should I do?
A: Contact our support team at email@example.com. Your request will be answered by email as soon as possible, often very quickly. Make sure to include as much detail as possible about the problem and include any error messages you might have received.